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How vippro Handles Your Privacy in Indonesia

Your account data at vippro is handled with clear rules — what we collect, how we store it, and who can access it. Access depends on local law and is available where local law permits in Indonesia.

Data EncryptionKYC VerificationWallet PrivacyAccount Control
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vippro How vippro Handles Your Privacy in Indonesia
BANTUAN PRIVASI

Get Help With Your Account Privacy

If you have a question about your data, wallet verification, or account access, our support team is available around the clock through the channels below.

Live Chat Reach our Indonesia support team via live chat for questions about KYC status, wallet verification, or data held on your account. Available around the clock.
Email Support Send a written request to our support address for account data queries, deletion requests, or wallet unlinking. We respond to every request in order received.
Account Settings Manage your own data preferences directly — update your registered wallet between DANA, OVO, and GoPay, or review what information is stored under your profile.
vippro What Our Privacy Approach Covers for You

What Our Privacy Approach Covers for You

When you open an account, vippro collects only what is needed to verify your identity and process withdrawals to your DANA, OVO, or GoPay wallet. Your personal details are encrypted in transit and at rest. We do not share your account data with third parties outside of payment verification and fraud checks. KYC documents you submit — such as a national ID

— are used solely to confirm your withdrawal wallet matches your registered account. Players in Surabaya and across Indonesia can check their data preferences directly from the account settings page at any time.

KEPERCAYAAN DATA

How We Keep Your Information Secure

Our data practices are built around your account security and withdrawal accuracy. Here is what we maintain consistently across every account in Indonesia.

SSL Encryption

All data moving between your device and our platform is protected by SSL encryption. This covers login, account updates, and every wallet transaction you initiate.

KYC Process

Identity verification is handled through a structured KYC step. Documents are checked against your registered withdrawal wallet — DANA, OVO, or GoPay — before any payout is processed.

No Third-Party Sale

We do not sell your personal data. Account information is shared only with payment processors and fraud-prevention services strictly necessary to run your account.

Data Access Rights

You can request a copy of the data we hold, ask for corrections, or submit a deletion request at any time through our support channels or account settings page.

Privacy Terms Every Account Holder Should Know

Short definitions for the terms you will encounter when managing your account privacy at vippro.

01
What is KYC?

KYC stands for Know Your Customer. It is the identity verification step where you submit a document — such as a national ID — so we can confirm your account and process withdrawals accurately.

02
What does data encryption mean?

Encryption converts your personal data into a coded format during storage and transfer. It means your account details and wallet information cannot be read by unauthorised parties in transit.

03
What is a privacy policy?

A privacy policy is a document that explains what personal data a platform collects, how it is used, how long it is kept, and what rights you have over that data as an account holder.

04
What is a data deletion request?

A data deletion request is a formal ask for a platform to remove your personal information from its records. You can submit one through our support team or directly from your account settings.

05
What does wallet verification mean?

Wallet verification confirms that the DANA, OVO, or GoPay account you withdraw to is registered in your own name, matching the identity documents submitted during KYC.

06
What is two-factor authentication (2FA)?

2FA adds a second confirmation step — usually a one-time code sent to your phone — when you log in or make account changes, reducing the risk of unauthorised access to your account.

Your Questions About Privacy at vippro

Straightforward answers to what Indonesia account holders ask most about privacy, data, and account security.

We collect the details needed to create and verify your account — your name, contact information, and the wallet details for your chosen payment method, whether DANA, OVO, or GoPay.

Go to your account settings, select the payment section, and update your preferred wallet. Changes to DANA, OVO, or GoPay details may require a short re-verification step for security.

Yes. Submit a deletion request through live chat or email support. We will process it in line with our data retention obligations and confirm once your account data has been removed.

Only the verification team handling your account review can access submitted KYC documents. They are not shared with game providers, studios like Pragmatic Play or Evolution, or any marketing service.

Yes. SSL encryption applies whether you access your account through a mobile browser or desktop. Your login session and wallet transactions are protected the same way on any device.

We share data only with payment processors — such as the networks behind DANA, OVO, and GoPay — and fraud-prevention services. No data is sold or passed to advertisers. Availability depends on local law and eligible regions.

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