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How vippro Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, or GoPay — is handled with clear purpose and kept only as long as needed.

Account Data ProtectionWallet Privacy: DANA, OVO, GoPayYour Right to Access & DeleteCookies & Device DataContact Us Anytime

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PRIVACY CONTACT

Reach Us About Your Privacy

Live Chat Support Open the chat widget from any page on vippro to speak with our support team directly about a data request, correction, or deletion — available around the clock.

Email Privacy Request Send your data access or removal request to our support email. Include your registered account details so we can locate and action your request without delay.

Account Settings Some data — like your linked e-wallet for DANA, OVO, or GoPay — can be updated directly from your account settings page without needing to contact support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Cookies and Device Tracking We use session cookies to keep you logged in across your browser and mobile device. Analytics cookies help us understand how the lobby is used — you can opt out via your browser settings at any time.

Account Security Your account is protected by password hashing and optional OTP verification on login. We flag unusual access patterns — like a new device in Surabaya logging in for the first time — and may prompt re-verification.

Data Retention Policy Active account data is kept while your account is open. After closure, we retain only what applicable regulations require, then delete the rest. You can request a full data export before closing your account.

Requesting Changes or Deletion To correct, export, or delete your personal data, contact support via live chat or email. We aim to action verified requests promptly. Deletion of transaction records may be limited by regulatory retention rules.

What This Privacy Policy Covers

vippro Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on vippro, we collect the information needed to run your account — your name, contact details, and the e-wallet identifiers you link for withdrawals and deposits (DANA, OVO, GoPay). We use this data to process transactions, verify your identity, and keep

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your account secure. We do not sell your personal data to third parties. Data shared with payment processors — including the local rails you use to move funds — is limited to what those processors need to complete your transaction. We retain account data for as
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long as your account is active and for a period after closure as required by applicable regulations. Access to your data is restricted to staff with a direct operational need. All data in transit is encrypted. Availability of our services depends on local law and is
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accessible only where local regulations permit. If you have questions about how a specific data point is used, our support team can walk you through it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions Answered

We collect your name, contact information, and the e-wallet details you register — such as your DANA, OVO, or GoPay account number — along with device and session data needed to secure your login.

Your wallet details are shared only with the payment processor handling your transaction. We do not sell or share this data for marketing purposes, and access internally is limited to staff who process withdrawals and deposits.

We retain data for the period required by applicable regulations after account closure, then delete it. You can request a copy of your data before you close your account by contacting our support team.

Yes. Contact us via live chat or email with your registered account details. We will verify your identity and process your deletion request. Some transaction records may be retained as required by law.

We use session cookies to maintain your login state across devices. Analytics cookies help us improve the lobby experience. You can manage or disable cookies through your browser or mobile device settings at any time.

Contact our support team immediately via live chat. We will review your account access logs, help you secure your account, and investigate any unauthorised activity as a priority.

How vippro Handles Your Personal Data

Reach Us About Your Privacy

How We Protect and Manage Your Data

Your Privacy Questions Answered

01 What personal data does vippro collect when I open an account?

02 Is my DANA, OVO, or GoPay wallet information shared with anyone?

03 How long does vippro keep my account data after I close my account?

04 Can I request that vippro delete my personal data?

05 How does vippro use cookies on mobile and desktop?

06 Who do I contact if I think my account data has been accessed without my permission?

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