Reference

Terms Conditions for Your vippro Account

These terms set out the rules that apply when you open and use your vippro account — covering deposits via DANA, OVO, or GoPay, how we handle your data, and what you can expect from us.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessAccount security rules applyContact us for any changes

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What These Terms Cover and How They Apply

vippro Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on vippro, you agree to these terms in full. They govern every action you take — from your first deposit via DANA or OVO to withdrawals back to your GoPay wallet. We may update these terms when our services change; we will

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notify you through your registered account before any material change takes effect. You are responsible for keeping your login credentials secure and for all activity on your account. If you believe your account has been accessed without your permission, contact our support team immediately so we
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can freeze the account and investigate. These terms apply to all account types and all payment methods available in Indonesia. Where local law restricts access to certain features, those features will not be available to you regardless of your account status. We do not accept accounts
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from regions where our services are not permitted under local law. Any funds deposited via DANA, OVO, or GoPay are subject to our standard verification process before withdrawal is processed. Disputes arising from these terms are handled through our support channels first; escalation paths are described
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in the contact section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HUBUNGI TIM KAMI

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to request a change to your account details, our support team is available around the clock. Reach us through live chat in the lobby, by email, or via our account help form — we aim to respond to all terms-related queries within one business day. Players in Surabaya and across Indonesia can use any of these channels in English.

Team online

Live Chat

Open the chat icon in your account lobby for immediate help with terms questions or account access issues.

Email Support

Send your terms or account query to our support address — include your registered account ID for faster handling.

Account Help Form

Use the in-account help form to submit a formal request for data changes, account review, or terms clarification.

KEAMANAN DAN DATA AKUN

How We Protect Your Account and Data

Your account data is stored securely and used only to operate your vippro account — including processing your DANA, OVO, or GoPay transactions and verifying your identity. We do not sell your personal information to third parties. Cookies on our site are used to keep your session active across devices, so you can start a session on your phone and continue on desktop without logging in again. You can request a copy of your account data or ask us to delete it by contacting support — we will process that request in line with applicable local law.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable local regulations after closure.

Cookie Use

Session cookies maintain your login state across your phone and desktop so your account stays accessible without repeated sign-ins.

Data Requests

You can request access to, correction of, or deletion of your personal data at any time by contacting our support team directly.

Account Security

We use encrypted connections for all account activity. If you suspect unauthorised access, contact support immediately to lock your account.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to manage your account under them. If your question is not here, reach out through live chat or the account help form.

Access depends on local law and is available where permitted in your region. Check that our services are allowed under the rules that apply to you before opening an account.

Any verified balance in your account at the time of closure will be returned to the payment method used for the deposit — DANA, OVO, or GoPay — after identity verification is confirmed.

Contact our support team via live chat or the account help form, provide your registered account ID, and we will process your data request in line with applicable local law.

We will notify you through your registered account before any material change takes effect. Continued use of your account after that notice means you accept the updated terms.

Contact support immediately through live chat so we can freeze your account and begin an investigation. Change your password and review your DANA, OVO, or GoPay wallet activity at the same time.

Accounts are only available to eligible individuals in regions where our services are permitted under local law. We do not accept registrations from restricted regions regardless of payment method.

Terms Conditions for Your vippro Account

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Form

How We Protect Your Account and Data

Data Retention

Cookie Use

Data Requests

Account Security

Common Questions About Our Terms

01 Can I use vippro if I am in Indonesia?

02 What happens to my DANA or OVO deposit if my account is closed?

03 How do I request a copy of my personal data?

04 Can vippro change these terms without telling me?

05 What do I do if I think someone else accessed my account?

06 Are there any restrictions on who can open an account?

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